Effective Date: June 20, 2026
ApplianceRepairKlamathFalls.com (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, appliancerepairklamathfalls.com (the “Site”), or contact us for appliance repair services. Please read this policy carefully. By using the Site, you agree to the terms described below.
1. Who We Are
ApplianceRepairKlamathFalls.com is a locally owned and operated appliance repair business providing residential and commercial appliance repair services in Klamath Falls, Oregon, and the surrounding communities, including Altamont, Keno, Merrill, and Malin.
Contact information: 730 Main St, Klamath Falls, OR 97601 (mobile service only — no walk-in office) Phone: +1 (541) 919-6888 Email: contact@appliancerepairklamathfalls.com
2. Information We Collect
We collect information in the following ways:
a) Information You Provide to Us
When you contact us through our website, by phone, or by email, we may collect:
- Name
- Phone number
- Email address
- Service address or zip code
- Details about your appliance and the repair issue you are experiencing
- Any other information you choose to include in a contact form submission or message
b) Information Collected Automatically
When you visit our Site, we (or our service providers) may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the Site
- Referring website or search terms used to find us
- General geographic location (city/region level, based on IP address)
This information is typically collected through cookies, web beacons, and similar tracking technologies, including those used by analytics and advertising providers (see Section 5).
c) Information from Phone Calls
If you call our business line, standard call data (such as date, time, and duration) may be recorded by our telecommunications or call-tracking provider for business and quality purposes. Call recordings, where used, are handled in accordance with applicable law.
3. How We Use Your Information
We use the information we collect to:
- Respond to service requests, estimates, and inquiries
- Schedule and dispatch technicians for appliance repair appointments
- Communicate with you about your service appointment (confirmations, reminders, follow-ups)
- Process and manage billing for completed repairs
- Improve our website, services, and customer experience
- Maintain business records as required for accounting, warranty, or legal purposes
- Send you information about promotions or service offers, where you have agreed to receive such communications
- Monitor and analyze usage trends and website performance
- Detect, prevent, and address technical issues, fraud, or misuse of the Site
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information in the following limited circumstances:
- Service providers: With third-party vendors who perform services on our behalf, such as website hosting, contact form processing (e.g., Formspree or similar form-handling services), call tracking, scheduling software, payment processing, and customer communication tools. These providers are only permitted to use your information to perform services for us.
- Business operations: With our technicians and staff as needed to schedule, dispatch, and complete your requested repair service.
- Legal requirements: If required to do so by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In connection with a merger, acquisition, sale of business assets, or similar transaction, your information may be transferred as part of that transaction.
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
5. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar tracking technologies to:
- Remember your preferences
- Understand how visitors use our Site (e.g., via Google Analytics or similar tools)
- Support online advertising and measure the effectiveness of our marketing (e.g., via Google Ads or Meta/Facebook pixel, if used)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the Site. We do not currently respond to “Do Not Track” browser signals.
6. Third-Party Links and Services
Our Site may contain links to third-party websites (such as Google Maps, social media pages, or review platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Choices and Rights
Depending on your location, you may have rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time (e.g., by clicking “unsubscribe” in an email or replying “STOP” to a text message, where applicable)
- Opt out of certain data sharing, where applicable under state law
Oregon residents: Depending on applicable Oregon consumer privacy law, you may have additional rights regarding your personal data, including the right to know what data is collected, request deletion, and opt out of certain processing. To exercise any of these rights, contact us using the information in Section 12.
We will respond to verified requests within the timeframe required by applicable law.
10. Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete it
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
ApplianceRepairKlamathFalls.com 730 Main St, Klamath Falls, OR 97601 (mobile service only) Phone: +1 (541) 919-6888 Email: contact@appliancerepairklamathfalls.com